Shipping Policy

Shipping Policy
Thank you for purchasing digital mock examinations from mockmaster.co.uk, a trading name of Every Solutions UK Ltd. This policy outlines how you will access your purchased digital products.

Nature of Digital Products:
All products offered on mockmaster.co.uk are digital files or access to online platforms containing mock examination materials. No physical products will be shipped to you.
Delivery Method:
Upon successful completion of your purchase, you will typically gain access to your digital mock examination(s) through one or more of the following methods:
* Instant Download: A direct download link will be provided on the order confirmation page and/or in a confirmation email sent to the email address you provided during checkout. Please ensure you check your spam or junk folder if you do not see the email in your inbox.

* Email Attachment: In some cases, the digital files may be directly attached to your order confirmation email.

Delivery Timeframe:
Access to your digital mock examination(s) is usually granted immediately after your payment has been successfully processed. However, please note that occasional technical delays beyond our control may occur. In such instances, we will make reasonable efforts to resolve the issue promptly.

Troubleshooting Access:
If you do not receive immediate access to your purchased digital product(s), please take the following steps:
* Check your email inbox and spam/junk folder: The confirmation email containing download links or access instructions may have been filtered.

* Contact our customer support team: If you have checked the above and still cannot access your purchase, please contact us at admin@mockmaster.co.uk with your order details. We will investigate the issue and provide assistance as soon as possible.

Technical Requirements:
It is your responsibility to ensure that your device(s) meet the necessary technical specifications to access and utilize the digital mock examination materials. This may include having a compatible PDF reader, internet browser, or other specific software. We will typically outline any specific technical requirements on the download ready email.

Support:
If you encounter any difficulties accessing your digital product, please contact our customer support team at admin@mockmaster.co.uk . We will aim to respond to your inquiries within 7 working days.
By placing an order for digital products on mockmaster.co.uk, you acknowledge that you have read and understood this Shipping Policy.